How to avoid a timeout error when saving assignment scores in PowerTeacher Gradebook
 
Save Fewer Numbers of Scores in Gradebook to Avoid Known Timeout Issue

There's a workaround for a timeout error some teachers are getting when saving assignment scores in PowerTeacher Gradebook. You may get a Socket Timeout error message if submitting scores for 21 or more distinct assignments at a time.

Depending on the number of assignments for which scores are being entered, PowerTeacher Gradebook and PowerSchool process the score updates differently. Once scores are submitted, PowerTeacher Gradebook will wait three minutes for a response from the server before timing out.

In some districts, updating scores for 21 or more distinct assignments at a time results in a long-running query and causes teachers to see a Socket Timeout error. Not all districts are being affected.

Note: While the Socket Timeout error occurs, the submitted scores continue to process on the server and are eventually saved.

Workaround: When entering scores, only submit scores for fewer distinct assignments at a time. For example, enter scores for only 10 assignments at a time, then save those scores. Once they've saved properly, continue entering scores for the next batch of assignments in batches smaller than 21.

Last Modified on December 20, 2013
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